Alienware exchange policy Need to return something to Alienware? Visit Store Return Policies for their full return, refund and exchange policy. If, after remote diagnosis and troubleshooting, Dell determines that Customer’s Product has experienced a qualified failure that is covered under your Dell Limited Hardware Warranty, then Dell Buy Dell Outlet PCs, electronics or accessories now and get free 3- to 5-day ground shipping. com We would like to show you a description here but the site won’t allow us. The rep has ordered a new motherboard and an tech will come and install a new motherboard. We would like to show you a description here but the site won’t allow us. Received the exchange unit today and ran the build-in screen test. Disclaimer details for Advanced Exchange: Onsite or Advanced Exchange after remote diagnosis (a) Onsite after remote diagnosis is determined by online/phone technician of cause of issue, may involve customer access to inside of system and multiple extended sessions. Dell warrants that the Dell-branded hardware Products will conform to the Dell specifications current when the Product is shipped and will be free from material defects in materials and workmanship during the applicable warranty period (“Limited PREMIUM PANEL EXCHANGE. This is for received orders; if you cancel before shipment, there should be no fee charged. E. In general, Dell doesn’t offer a zero dead pixel policy which means most of the time, they permit at least some dead bright pixels before they’ll grant a refund or exchange. Can any order be exchanged? No, an exchange may be initiated after Dell Technical Support diagnoses your item remotely and determines it necessary. After re-install the some keys stopped working and Dell offered to replace the laptop with a refurbished one. When a subpixel is fixed in an unchanging state, the visible result is a tiny black, white, or colored spot that displays on the screen. However why you’d choose the IPS is beyond me when you’ve had OLED. Dell's Alienware return policy Hi all, I am interested in buying an Alienware 13 r3 and was wondering how Dell handles returns on their laptops. Section 7. Thanks, XXXXXXXXXXXXXXXX. 5 lbs instead of he advertised 5-6 lbs. IMO it’s the better display. Senior Technical SupportThank you for choosing Dell Technologies. Even if one bright pixel is found, a free monitor exchange is guaranteed during the limited hardware warranty period. As communicated by our support teams you are required to return your original product to Dell. Has anyone had success getting an Advanced RMA for less than 6 dead pixels? I don't think I would be able to return and reorder because I need the monitor for WFH as I already got rid of my old monitors. 5-inch (1920x1080) 500Hz (Overclock) 0. Alienware Cryo-tech is an advanced cooling technology used in Alienware laptops. com Oct 19, 2020 · Customer service is apologetic but "company policy" says that I will not get a refund and the only option I have is to troubleshoot. I got a question isent the exchange policy for dell that if three repairs failed and the laptop is still not fixed you get an exchange? Because my laptop again is defect. dell. It has now undergone 4 separate hardware exchanges, with 3 of those repairs happening within 60 days. This time they wanted to repair it and repaired my motherboard 2 times. Buy Laptops, Touch Screen PCs, Desktops, Servers, Storage, Monitors, Gaming & Accessories Other conditions apply. Customers with eligible Dell and non-Dell devices can receive credit to be used toward product or service purchases at Dell. is a terrible feeling of uncertainty Not We would like to show you a description here but the site won’t allow us. com/C1LgIuTJn5g Jan 31, 2024 · I have an Alienware M17 R5 AMD that has been giving me constant problems since September. Dell's return policy is designed to make returns as hassle-free as possible, giving you peace of mind with a 30-day return window and a clear process for obtaining refunds. What is this type of insurance? Dell Accidental Damage Protection is an insurance policy covering you during the policy period for repair or replacement of your covered Dell hardware in the event of accidental damage. And you’ve seen just how good their return policy is for burn in, your completely protected against burn in. It’s easy, with no minimum purchase required. i had very very helpful after sales support too, to escalate my cases and i love them! you should insist on an exchange. You must initiate the return within this time. My colleague owner of the case# XXXXXXXXX will contact you for next steps in the exchange process. The return process is the same. IF YOU HAVE ADVANCED EXCHANGE SERVICE, THEN THE FOLLOWING SECTION APPLIES TO YOUR PRODUCT: Advanced Exchange Service. For all purchases not made directly from Dell, please check the return policy of the location from which you purchased your Mar 13, 2025 · Dell offers a Premium Panel Exchange that ensures zero bright pixel defects on select Dell Consumer, Professional, UltraSharp, and Gaming monitors, including Alienware monitors. So 30 days from the shipping date. This is quite typical across the industry as we discovered when we looked at LG’s, Samsung’s, and MSI’s dead pixel policies. Apparently this is what the Advanced Exchange Warranty states from other reddit posts I've read. Check your warranty status. Both in-store and online eligible purchases can be returned or exchanged at most Best Buy stores in Canada, with some conditions and exceptions. It feel deliberate. "Note: As part of our return policy, there is a 15% restocking fee associated with returns. i no longer feel comfortable using a very expensive product that will fail me at any given moment. If you are an end user customer and wish to return a product that you have directly purchased from Dell Store in India, we are happy to offer an exchange or refund, provided the products are returned to Dell Store within 14 calendar days from the date of delivery. Most purchases from Best Buy can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered, with some exceptions and depending on the type of product and the condition of its return. When a replacement monitor arrives return the original monitor in the packaging the monitor replacement arrived in. Apr 30, 2022 · 1 hour on the phone with Dell, repeating my address 22 times, sending 3 pictures and spelling my name 10 times over the phone net me an offer for a refurb. Hello everyone, I bought X14 in October last year, started facing freezing/stuttering issues while playing games and decided to re-install windows. When I requested a refund due to the weight they are going to charge 15% restocking fee because I logged in with my business account. I bought an Alienware 17 last year because I was traveling between countries (UK to USA) quite often. com Cellular and wireless devices purchased with a carrier plan Best Buy adheres to the CRTC Wireless Code of Conduct and the rights of the consumer. Dell Return Policy - Returns & Refunds Learn more about Dell's Return Policy including information on how to return a Dell product, exceptions to the 30-day return period, and more. I ordered the M15 R5 about 2 weeks ago. Dell boasts a "Premium Panel Warranty" with a few monitors including the AW3423DW, stating "The Dell Premium Panel Exchange allows a free panel replacement during the Limited Hardware Warranty period, even if only one bright pixel is found. It arrived within a few days and I immediately realized there was no way to use WiFi. Got it home, opened the case, and there is a chunk missing out of the outer edge of the game, no crack, just a chunk missing. 4 days pass " We are giving you a call to tell you we don't have the LCD / parts for your system we will do a replacement/ exchange for a new system. May 25, 2011 · Alienware M18x / AW 18 ; M18x Return/Exchange Policy Inquiry M18x Return/Exchange Policy Inquiry. Their policy carries a lot of ambiguity between pixels and subpixels, the first sentence is quite clear however: Each pixel is made up of a red, green, and blue subpixel. Use our trade-in estimator to see how much your laptop is worth. Right! And it would be able to via a bios update But no shitty dell/alienware has mke everything proprietary and not upgradeable so you can't. Are there any kind of fees for returns/exchanges? Alienware Return Policy. I shipped it to Apkudo on the 22nd, and they emailed me on March 4 with a revised valuation of $1050. Aug 12, 2021 · See below for US terms; yes, you can return, but non-defective returns are subject to a 15% restock fee plus shipping costs. Dell offers a Premium Panel Exchange that ensures zero bright pixel defects on select Dell Consumer, Professional, UltraSharp, and Gaming monitors, including Alienware monitors. This is my first time getting an Alienware laptop. Return Policy Direct (applies only to purchases directly from Dell) Dell values its relationship with you, and offers you the option to return most products you purchase directly from Dell. Please open your online Dell Account, and open the Dell Order Invoice to see that you have 30 days in which to instigate Reject, and get new replacement or full refund from Dell [Policy Here]. Calls Alienware they say no problem we will send a tech. Search policy. If you are a Reseller, terms and conditions of any purchase on this site shall be governed by the Reseller Purchase Agreement in place. Subject to usage restrictions set by the carriers, cellular and wireless devices purchased with a carrier plan can be returned within 15 days from the date of your in-store purchase. I received an estimated trade in value of $1150 for my 2022 Alienware X14 laptop on Feb 21. First, make sure your item is eligible for return by reading our Return and Exchange Policies. Expand search. Amazon. Enjoy access to the most exclusive in-game items and early beta access to some of the most sought after pre-released games. Returning or exchanging an item at a store. Long story short I am working on returning my x16. Learn more about Dell's Return Policy including information on how to return a Dell product, exceptions to the 30-day return period, and more. Cool now keep track of the time frame. Feb 20, 2025 · Dell replaces monitors with an advanced exchange warranty process. What is so ridiculous about Dell offering you a replacement device? You are past the return period so you should be happy they are offering you a replacement. The more expensive the covered product, the more you will pay for the extended warranty service. Items that are returned in addition to the monitor vary on the monitor model and configuration. The tech told me that 3 repairs within 60 days merits a device exchange. It uses freesync premium pro or adaptive sync for gsync compatible ie nvidia cards. Apr 29, 2011 · @visco i totally agree with you, im on my fourth dell and first alienware (area 51, xps420,xps m1710, and a old-OLD desktop) the service has totally changed over the years and i believe this will be my last computer from this company, i can tell you after 4 hours on the phone my service id tag was never entered into their system so i ended up with maybe 10 extra days of the so called warranty Other conditions apply. (c) For complete details about On-site Service or Advanced Exchange Service, see dell. com: Alienware AW2524HF Gaming Monitor - 24. Gameprosg. Just bought a G16 laptop through my business login. Dell Exchange Returns. and email Exchange_Returns@dell. This is not Dell Support. The cost of the Dell Advanced Exchange program depends on the price of the original item. I will most likely not return it as it seems like a pretty awesome little machine, but after reading some of the horror stories with temps and other issues users encounter, I thought it would be smart We would like to show you a description here but the site won’t allow us. Aug 21, 2024 · Dell Trade In is a simple-to-use service, available anytime at https://tradein. May 6, 2024 · Apparently the normal customer care doesn't seem to take note of the warranty services attached to the monitor and it's only the technical staff (according to the technical support in sweden) that start the process for the "advanced exchange service" but he did mention that if they do it the exchange units are most likely refurbished models (he Nov 26, 2024 · Dell Trade In encourages customers to protect the environment and keep up with the latest technology. * After that first 30 day period, a minimum of three part Service Request must be attempted. Phone number. Dell exchange offer review. 6 hours of troubleshooting has not solved the problem. (847) 491-8120 Alienware Arena is the place for free gaming content, event coverage, tournaments, and advice for all PC gamers. Contacted dell support and request an exchange 10 days ago. Other conditions apply. com This policy does not permit returns from commercial customers who made their purchase by issuing a Purchase Order to Dell (inclusive of online purchase orders) or on payment terms. For all eligible purchases, our return policy is 30 days from the date of your invoice, unless you have a separate agreement with Dell. replacements were made even for one dead or bright pixel regardless of location. The official Dell return policy applies to Alienware products. Please expedite the return of the original equipment to avoid any interruption in Dell technical support on your replacement product. Aug 31, 2022 · U. Dell provides technology solutions, services & support. Enter your Service Tag, express service code or EMC product ID to check on your warranty status, additional coverage options such as accidental damage or complete care and learn about your Dell warranty. I got an alienware r13 max specs and while yes after a few upgrades I did myself the pc is really good. Someone from the exchange team should email you soon if they haven't already since they are offering you a replacement and you can just reply directly to the rep dealing with the exchange. We want to ensure complete transparency and understanding of our policy, and we appreciate your understanding in this matter. Nov 26, 2024 · Dell Trade In encourages customers to protect the environment and keep up with the latest technology. Apr 11, 2024 · Procurement and Payment Services. here i am evacuating my data after some hours the laptop decided to charge. Your refund or credit may be reduced by the cost of shipping and handling fees, any applicable restocking fees (described later in this policy), or both. This return policy applies only to purchases directly from Dell by internet, phone or the Dell online store. I received a Alienware x17 r2 which has 1 p core that is 10c hotter then any other and constantly throttles and dell are saying because I ordered it from their uk outlet business segment I can not return it within 14 days. I will never by and alienware or any prevuilt ever again. quality and your satisfaction, Dell UltraSharp, P series and select C series monitors include our Premium Panel Exchange. Ensure your item meets all eligibility requirements for the warranty and is within the policy's return window. U. Your product should arrive soon, if not already. The fan is quieter and can upgrade the firmware. S. Jan 3, 2023 · Dell’s Bright Pixel Policy. 3 Inch FHD, IPS Panel Anti-Glare 300-nits display We would like to show you a description here but the site won’t allow us. With Dell Trade In you can get credit for your old tech, Dell or non-Dell brand, and upgrade responsibly. It is still in warranty. After reading threads here, and other sites online, I decided to return the 4k display and get the 2k 120hz G-Sync version. (b) Advanced Exchange Service replaces hardware after remote diagnosis. Apr 22, 2022 · Return Policy. What would happen if I were to take some components that I want to keep out of the pc before sending it. By 2030, Dell aims to reuse or recycle an equivalent product for every product purchased. aw3423dw, is no chump change tbh We would like to show you a description here but the site won’t allow us. Or speak with a Dell technical expert by phone or chat. For approved returns, Dell will refund or credit the actual price you paid. Dec 11, 2013 · Exchange policy for defective product On October 28, 2013 I ordered a Dell laptop which cost almost $1000 including pre-installed MS Office and Dell Premium Support. 5ms Display, Height/Tilt/Swivel/Pivot Adjustability, 3yr Advanced Exchange Industry leading innovators, Alienware, manufactures the best gaming laptops & desktops that provide users with immersive and exhilarating gaming experience. com. Industry leading innovators, Alienware, manufactures the best gaming laptops & desktops that provide users with immersive and exhilarating gaming experience We would like to show you a description here but the site won’t allow us. Nov 26, 2024 · Did you know that you can quickly replace an item from your doll purchase for a similar item through our website? It's easy to submit the request online in just a few clicks, go to dell dot com slash orders support and check if you are on the right region on the top right of the page type in your order number and then click on, find my order, scroll down on your account page and under actions Sep 1, 2020 · Exchange Alienware If dell is offering to exchange my non-functioning pc with a newer refurbished one, and they ship me the newer PC, asking for me to send them the old, non-functioning one. Is that 30 days to process the return (click return item link and get the process started) or 30 days from shipping date to dell receiving the item back? Apr 14, 2023 · Learn how to use the Dell Trade In Service and get credit for eligible devices. The Dell Alienware Return Policy. They deducted $100 for "cosmetic degradation". Hey all, Just thought I would make a PSA regarding this. Return Policy Direct (applies only to purchases directly from Dell — by internet, phone or Dell Direct Store) 30 Day Return Period: Unless you have a separate agreement with Dell, or except as provided below, all hardware, accessories, peripherals, parts may be returned within 30 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less We would like to show you a description here but the site won’t allow us. It was wrapped and in the security case. 5 In the event you discover even one bright pixel on these select monitors during the Limited Hardware Warranty period, you will receive a free panel exchange. Buy Laptops, Touch Screen PCs, Desktops, Servers, Storage, Monitors, Gaming & Accessories We would like to show you a description here but the site won’t allow us. I sent a return request to dell and I got the shipping label this morning in an email but they also said it had to be returned within 5 days of the email date or they will essentially keep the laptop and not issue a return. Advanced Exchange Service is subject to country availability. Visit https://www. Please see the below information and the Accidental Damage Protection Terms and Conditions document for full details. If you still wish to proceed with the return, please let us know, and we will guide you through the return process. com specializes in high-performance laptops, ultrabooks, and premium gaming accessories, catering to gamers and professionals who demand top-tier quality and advanced technology. And if you decide something isn’t for you, just ship it back within 30 days of your invoice date for a refund, including free return shipping. My current system was bought in July, 2016 and is: Alienware 17 i7-6700HQ 17. " This policy does not permit returns from Resellers. So I am out $60 now? I really want the game and want an exchange, but that is a no go apparently? Nov 30, 2022 · Dell Policy concerning system and part exchanges * A new like for like system exchange is only allowed inside the first 30 days from the Dell invoice date. And if your device isn't eligible for credit, we'll recycle it for free. Returning 4k UHD 60hz for 2k QHD 120hz - Alienware Exchange Experience I had originally ordered the 4k display with 1080 GTX. Unfortunately we cannot accept changes to an Order once it is 4. It may comprises various cooling components like advanced heat pipes, vapor chambers, and high-quality fans designed to efficiently dissipate heat, ensuring optimal performance during intensive gaming sessions. Mar 14, 2019 · my brand new alienware x17 won't charge randomly, once the battery is depleted im left to my own luck. Went back and was told that I could not exchange it since it was damaged. I declined the refurb, Best Buy has a NIB exchange waiting on me as I type this as their return/exchange policy exceeds Dell's by a full 60 days. The system has had so many issues during this time that they've eventually decided to give me an exchange. Limited Warranty. https://www. The Dell Refurbished Return Policy. com/learn/us/en/id/terms-conditions/art-us-return-policy. . Our return policy is 14 days from the date of delivery. Reinforcing our unyielding commitment to . Dell especially Jack's customer over hard. It arrived at 10. I buy a Alienware new out the box, starts overheating and little white flickering lines on screen. Product Warranty and Return Policies: Products Warranty: A. What device do you want to trade in? Select the type of device you want to trade in from the options below. Premium Panel Guarantee is available for Dell UltraSharp, Professional, and Alienware monitors that are sold with computers or as stand-alone units, with a standard 1-year or 3-year limited hardware warranty. For all eligible purchases, our return policy is 30 days from the date of your invoice. Jun 4, 2021 · Hi @cmonman welcome to this user to user discussion forum. Dell Returns and Refunds policy - We offer an exchange or refund or credit of the purchase price paid, provided the product is returned to Dell within 15 days of the date of Dell's invoice. Mind me it’s the second exchange I got already so my third laptop. i spoke with customer service today to send mine back for full diagnostics. I shipped it to Apkudo on the 22nd, and they emailed me on March 4 with a revised valuation of $1050 and a digital credit card in that amount. Trade in and trade up, sustainably. Get support for your Dell product with free diagnostic tests, drivers, downloads, how-to articles, videos, FAQs and community forums. By Reginal May 25, 2011 in Alienware M18x / AW 18. I'm having second thoughts since the X series debut. Procurement Service Center. If you want to return any of them, do it within the initial 30 days. Remember to keep your order number, return your products in as-new condition , and adhere to the return guidelines to ensure a smooth and speedy refund. I have until August 3rd according to my invoice date. Share so far, my experience with dell premium panel exchange, in my country, has been great. Hi, I’ve read the return policy on the R12s online but one thing isn’t super clear. The customer must return the original hardware to Dell according to the rules specified. Dell EMC | CSMB Technical Support Services. Defective pixels do not necessarily reduce the performance of the monitor. To return your refurbished system, send it back up to 21 days from the purchase date. Jul 31, 2021 · The first unit I receive got one dead pixel and a dark spot. Product: Return Window: Policy: Return Condition: Hardware and Accessories: 30 days: The purchase price paid less shipping and restocking charges: Get a Credit Return Authorization (CRA) from Dell customer service before the end of the applicable return period Click here to contact Dell We would like to show you a description here but the site won’t allow us. rixrctblkucybpgzgxjxssynkrhpptzdkqcasbsccsccpwfmiutxukplmdrpzqgxefmhgthufijnbcyoypc